Accessibility Statement

Everyone should be able to use Uobo's websites, our personal car agent and Uobo Connect. This page says what we aim for, what we do, and where we still fall short.

What we aim for#

We aim for our websites to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

What we work toward#

• Use real headings, lists, tables and labels so screen readers can make sense of each page.
• Keep text and controls readable, with enough contrast.
• Make every page usable with a keyboard alone, with a visible focus outline.
• Respect the "reduce motion" setting on your device.
• Write in plain words.

This Legal Center follows the same rules, and every page here can be printed or saved as a PDF.

Texts and calls#

• The personal car agent works by text, so you can use a screen reader, large text or voice-to-text on your own phone.
• Voice assistants are AI speech tools, and we work to make them understand different accents and speech patterns, though they will sometimes get it wrong. You can repeat yourself, ask for clarification, or ask for a person, who can take the call when the dealership has staff available. If you cannot use a voice call, contact the dealership another way, such as by email or in person, or use your phone's relay service.

Known limits#

Some content from other companies, such as embedded maps or a dealership's own pages, may not meet the same standard. We raise gaps with those providers.

Tell us about a barrier#

If something on our sites, in a text, or on a call is hard to use, email support@uobo.ca and tell us what you were trying to do. We will reply within 10 business days and tell you how we will fix it or offer another way to get what you need.

Reviews#

We review this statement at least once a year and when we change our sites in a big way.