Text Messaging Terms

These terms describe the text messages you get from Uobo’s personal car agent. The sender is Uobo Canada Inc. ("Uobo", "we", "us"). They sit alongside the Shopper Terms and the Privacy Policy.

The short version

• Text STOP to stop. Text START to resume. Text HELP for help.
• We text you about your car search. We do not send marketing blasts.
• Message and data rates may apply.

Who is texting you#

Uobo’s personal car agent, an AI assistant (Uobo Canada Inc.). It may use a first name in its texts. Text us at (289) 819-4586. Our mailing address is 788 Jackpine Way, London, Ontario N5X 0L9. You can reach a person at support@uobo.ca.

How you join#

You join in one of two ways:

1. You text us first. That is your request to start a conversation, and it lets us reply and keep the conversation going about your car search. If you then go six months without texting us, we stop texting you until you text again.
2. You tick the box on one of our tools or forms to have Uobo text you. The box is never ticked for you. If you told a form you prefer email or a call, we do not text you first.

If you agree on one of our websites to get texts, these terms apply to them. You do not have to agree to texts to buy anything.

What we send#

Messages about your car search: replies to your questions, cars that match what you asked for, updates on searches you asked us to run, and texts you asked us to schedule. We do not use these messages for advertising for other businesses.

How often#

It depends on the conversation. You control it: you text, we reply. If you ask for updates, we send them until the search ends or you tell us to stop.

Stopping and getting help#

• Text STOP (or words that clearly mean the same, in English or French, such as "unsubscribe" or "end") and we stop right away. This also ends any search or dealership request still open for you.
• Text START to resume.
• Text HELP, or email support@uobo.ca.

Stopping covers all texts from the agent. It does not stop texts from a dealership you asked the agent to put you in touch with, because the dealership is a separate business. Tell the dealership directly to stop. We keep a record that you opted out so that we never text you again by mistake.

Cost#

Message and data rates may apply, according to your mobile plan. Uobo does not charge you for texts.

Carriers#

Mobile carriers are not responsible for messages that are delayed or never arrive. Delivery is not guaranteed.

Your information#

We use your number and your messages as the Privacy Policy says. We do not share your mobile number or your consent to text with anyone for their own marketing. We share your name, number and email with a dealership only when you say yes, for that dealership and that car.

Canada's anti-spam law#

We treat our texts as commercial messages under Canada's anti-spam law. Our first text says who we are and how to stop, these terms give our mailing address and contact details, and you can reply STOP to any text.

Changes#

We post changes here with a new version and date. If a change affects the texts you get, we tell you by text.

Contact#

Uobo Canada Inc., 788 Jackpine Way, London, Ontario N5X 0L9. Email support@uobo.ca.